GarethB wrote:Rosemary
We wouldn't have to open the replies, it would be Anne

I meant "we" as in, the company I was working for, sending out the questionaires the afternoon after the flu jab.
It's a mailing house operation.
We send out satisfaction survey questionaires, newsletters, mail order catalogues, training course information, etc etc - and also collate and pack delegate bags for conferences, courses and the like. We in the warehouse do the mailing - getting stocks of encelopes, plastic bags, questionaires etc, collating, stickong on labels, matchin gup the mailmerged letters, stuffing into envelopes, bundling p into boxes or mailbags stacked on mailbag trolleys and send off with the mail man, and manage the post book accounts for the clients.
Our "opposite numbers" in the computer room manage the mailing lists, clean up lists (remove duplicates, amend faulty post codes, remove the "returned to sender" ones, print out labels and mail mered letters (with appropriate salutions) and do the grouping by code areas for mailings being sent out "mailsort" - and then receive the returned questionaires, check off those received so we don't send them reminders, collate them into sets for particular clients and pass on to the statistics team who enter the replies, compute overall results and report back.
I've never myself done the job of opening the returned questionaires, but can imagine it....
..... some of them are covered with pure vitriol - and sometimes what is in the envelope is not just a returned questionnaire.
I'll leave you to guess what some of them may contain ..... but the heaviest I've heard of awas an envelope crammed full of pebbles.
Rosemary