Hospitals try and resit using anything other than RGP lenses because they are mass produced so cheap to make, partly because fitting kits can be reused. Plus a vast majority of optomotrists in hospitals only know how to fit an RGP lens.
I basically bullied my hospital in to allowing me to try a soft lens for KC which at the time was the Kerasoft II which failed misserably

I was very vocal on this forum about this and the manufacturer invited me to see them so they could understand why it didn't work. This coincided with their development of a new lens, the Kerasoft III which was a brilliant silicon hydrogel lens which was replaced by the Kerasoft IC. As I took part in the clinical trial, I managed to get a free set and turned up at the hospital wearing them and the hospital couldn't deny that the lenses out performed the RGP lens so now I get the lenses through the NHS.
For others I understand that they just have to keep nagging the hospital to try a different lens and keep pointing out the quality of life issues and the problems you have with RGP lenses either on their own or piggy backing. Once they are convinced of a clinical need they might try something different, but as mentioned they may be concerned about their ability to fit the lens or how well it will work. Bottom line is, no one knows if a particular lens is best for them until they have tried it.
The eye drops that I find best are Systane by Alcon and recently I tried Celuvisc and they were comparable to Systane, I haven't found any others that work. I put a drop in my eye first thing when I wake up and another drop in the back of the lens to wet it when I put the lens in my eye. As soon as I take my lenses out, I put a drop in my eye to help my eyes recover from a day at work piloting the PC.
On the office environment, get yourself a display screen assessment done and include your proximity to any air conditioning units and / or draughts. Keeping hydrated is good too, reduce the cups of tea, coffee etc that contain diuretics and have a glass of water on the go at all times. Initially you will go to the loo a lot as your body gets used to being better hydrated, but the plus side is it gives you a legitimate break from the computer and topping up the glass of water too. I find I get through a glass of water in about 45 - 60 minutes and the time it takes to go to the kitchen and back for a top up is all that is needed to rest the eyes so giving frequent short breaks.
Some people need to go to the extent of having a humidifier on their desk to help with air-conditioning, I needed this with RGP lenses but gave up when I could only tolerate RGP lenses for an hour which was also a trigger for me to switch to a different lens type. With the Kerasoft IC I could work in the factory where I work where humidity has to be kept below 20% relative humidity.
Changing from an RGP to soft lenses can take time depending on how long you have worn RGP's and the type of fit you have with them as they mould the cornea due to their rigidity. It took my corneas 6 - 12 months to demould's owe worked on one eye first. Got the best vision we could which was 6/6 and replace the lens when the vision approached 6/12 and go back to the best we could again.
Since ditching the RGP lenses, there is far less red on the topography of my grafted eyes!