UK Keratoconus Self-Help and Support Association

Hi , Latest from Cigna below.They are still refusing to pay since they claim it lacks robust evidence. I am thinking of pursuing this further using Chris's advice in previous postings and asking for "letter of deadlock" and taking this to Ombudsman. Has anyone had experience of taking this...

Dear Longhoc,

I would really appreciate your views on if I have a legitimate case to fight with Cigna with regards to the exclusion poily they are quoting . Do you think I have a chance of winning this one?

Kind Regards,
Sushila

Hi All, Guess what,Cigna have refused to pay for my sons treatment. Would really appreciate some advice on what I should do next.Should I ask them to take it further up as a complaint or should I request a "letter of deadlock"? Many Thanks, Sushila :mrgreen: :mrgreen: :mrgreen: Our consult...

Good morning all, A year and half ago I win my battle with Bupa who eventually partially funded my sons X linking procedure which he had done in Feb 2012 and his left aye has been stable since than.(...thanks to the excellent advice and guidance from Longhoc). Unfortunately he now needs this done to...

Hi , I am completely stunned by the response from BUPA .I had a similar refusal lettwer from them stating that they would fund the procedure if it was a clinical terial BUT not otherwise. As I said before,they changed their mind at the final hour and partially funded it once I said I was going to ta...

Good Morning! I have been thinking about your case last night.It is interesting that they haven't given the usual "NICE guideline" excuse again.What I find really frustrating is if they have authorised treatment for one case,are they not obliged to do the same for another?When I was having...

Below is the reply I received from BUPA.I really hope it helps you. Maybe you should ask to speak to Alistair who was the the Customer Relations Manager who is totally aware of my case.I do wish you good luck !! ...don't give up. Take care, Sushila Hi, Thank you for taking time to speak me and my co...

Hi, I totally feel for you but don't give up. As I said in my last posting BUPA eventually paid .They paid £1309 and we covered the rest. The procedure cost £2000 and he had it done at Moorfield 3 weeks ago. My son has recovered really fast after his procedure and was back at uni within days. What w...

Thanks Chris,
I kind of understand where I stand but it all seems very complicated . I am going to accept BUPAS offer and hope for the best.
Take Care,
Sushila

Hi Chris, Below is another email from BUPA. Altough I accept that any extra cost needs to be payed by me,I feel that the next line refering to non payment should any complications arise(which I pray won't) is unfair. Surely any medical procedure arries an element of risk. They are paying based on th...